Billing

At this time we bill either bi-annually or annually (6 months or a year). If you are not satisfied within your first 30 days we would be happy to provide you with a full refund. We accept Visa, Master Card and American Express. We also accept checks and money orders. Please note that we will setup your account and email your login information upon receipt of payment.

For future billing, Web Feat, Inc. will send you a bill via email notifying you of the amount due. At that time, we will automatically debit your credit card for the amount due. If you paid originally by check, we will provide you with the address where payment needs to be sent. Should you desire to update your credit card information, please fill out this form and we would be glad to update our records.

Non-U.S. Clients: Non-U.S. clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. However, if you would like to pay some other way, please let us know and we will do our best to accommodate you.

Delinquent Accounts: Your email billing will notify you of the due date for your payment. If payment is not received by that due date, we will suspend your account. We will then notify you of this via email. If we still do not hear from you within two weeks we will automatically delete your account from our servers.

If you know that you are going on vacation (or will be away for an extended period of time) and a billing cycle is approaching you need to notify us in order to make other payment arrangements or pay ahead of time. We will work with you, but we must be notified or else you risk losing your account. With as many accounts as we have, we would rather spend time helping clients with hosting issues or adding new features to our services than chasing payments. So, please, make every effort to submit payments in a timely manner.

Bounced Checks: Should your check payment bounce, you will be charged a fee of $25 in addition to your already existing balance.

Account Cancellations:  When you need to cancel an account, please email Billing and our representative will be in touch with you about reimbursement, if it is applicable to your situation.

Web Feat, Inc. will send you an email reminder one month prior to your hosting account renewal date. Should you decide to stay with Web Feat, Inc. for hosting, simply do nothing and we will continue to bill you as normal. If you would like to cancel, please reply to our email and let us know that you would like to cancel. Should you decide to cancel your hosting account after we have debited your credit card for the next billing cycle there will be a penalty fee of one month's hosting service deducted from your refund. There are no exceptions.


Content Restrictions:

All services provided by Web Feat, Inc. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Web Feat, Inc. and its employees from any claims resulting from the use of the service which damages
the subscriber or any other party.

Pornography is prohibited on all Web Feat, Inc. servers. This includes sites that include sexually explicit or hardcore images and/or advertising. We do not have a problem with sites of an adult nature, but we do not allow pornographic sites. If you think your site may violate our Terms Of Service, please ask us before signing up for an account so that we may determine if we can host your site. Web Feat, Inc. reserves the right to determine what is and what isn't acceptable for our servers.

Any illegal MP3 archives, downloads and streaming is strictly prohibited in any shape or form. Web Feat, Inc. will not allow users to store, offer downloads or streaming of illegal mp3s or those audio files violating copyright law. This would also appy to video files. We do allow audio or video files that are covered by copyright law to be store, downloaded or streamed from our servers. Any site found to be doing so will be removed immediately from our servers without notice and refund, even if it is within the initial 30-day trial period.

Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Web Feat, Inc. servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

- Pirated software
- Hacker programs or archives
- Warez sites

Web Feat, Inc. will be the sole arbiter as to what constitutes a violation of this provision. Sites found to contain (or contain links to) pirated software, hacking or hacker programs will be shut down immediately and will not be allowed back on the server. Any information or files on these servers will be deleted shortly thereafter and you will never regain access to it.

Transfer (Bandwidth):

Each account is allowed a certain amount of bandwidth (please see our hosting plans page under Traffic to see the amount allowed for your plan). Should a client exceed it's limit, there is an excess charge of $10/GB over that amount. It should be noted that we have not yet had an instance where a client has been billed for extra transfers. Most of our clients don't even come close to their limit per month. Please let us know if you have any questions about this and we would be glad to assist you.

Commercial Advertising - Email:

Web Feat, Inc. is a Virginia corporation. Since spamming is illegal in our state we cannot afford to let spam mail pass through our servers under any circumstances. If you plan on using your account for unsolicited, bulk emailing please stop right here and do not sign up for an account with us. Should we discover that you are sending spam through our servers or sending spam that references pages on our servers, your account will be immediately deleted without notice and no refund of any kind will be made even if you are within your 30-day trial period.

Spamming, or the sending of unsolicited email, from an Web Feat, Inc. server or using an email address or domain that is maintained on an Web Feat, Inc. machine as a reference is STRICTLY prohibited. Accounts in violation of our spamming policy WILL BE DELETED WITHOUT NOTICE. Web Feat, Inc. will be the sole arbiter as to what constitutes a violation of this provision.


Background Running Programs:

We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC:

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse:

Any violation will result in immediate deletion of a site from our servers without notice and refund of any fees paid in advance.

Refusal of Service:

We reserve the right to refuse, cancel, or suspend service at our sole discretion.

LIMITATION OF LIABILITY:

Web Feat, Inc. shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Web Feat, Inc. servers going off-line or being unavailable for any reason whatsoever. Furthermore, Web Feat, Inc. shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Web Feat, Inc. servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Uses Policies should be referred to help@webfeathost.com.

All complaints will be investigated promptly.


Money Back Guarantee:

Web Feat, Inc. is pleased to offer a money-back guarantee should you become unsatisfied within 30 days of your account activation. We do not refund domain name registration fees under any circumstances. Furthermore, Web Feat, Inc. will not and can not be responsible for any fees that you charge for your services to your customers. Web Feat, Inc. will only grant a refund after the first 30 days if we are at fault for not providing you with the services promised on our hosting page. General dissatisfaction with our services is not acceptable for a refund after the initial 30-day trial period has expired. We will only grant you a refund if we have exhausted every possible opportunity to remedy any problem you may be having with our services.

DISCLAIMER:

Web Feat, Inc. cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Web Feat, Inc. are resold. Thus, certain equipment, routing, software, and programming used by Web Feat, Inc. are not directly owned or written by Web Feat, Inc.. Moreover, Web Feat, Inc. holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Web Feat, Inc. sees fit.

ACCOUNT ACTIVATION:

By signing up for any of the services offered by Web Feat, Inc., client agrees to hold Web Feat, Inc. and any and all of its officers, directors, stockholders and employees safe and harmless from any and all actions, policies, negligent and criminal acts that may be performed by client in connection with clients utilization of any and all services provided by Web Feat, Inc.. The transfer of a domain owned by a client to a server utilized by Web Feat, Inc. or the use of our server so as to host a new domain shall constitute the beginning of the use of services provided by Web Feat, Inc. by client regardless of whether or not client has paid for said services at any given time.

FURTHERMORE, Web Feat, Inc. retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

Privacy:

Privacy Notice Table Of Contents:

Our Commitment To Privacy
The Information We Collect
How We Use Information
Our Commitment To Data Security
Our Commitment To Children's Privacy
How To Access Or Correct Your Information
How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by going to http://www.webfeatbilling.com/login. Please contact Support if you do not know your login information. Only Admin users will be given this information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us toll-free at 1-866-796-HOST or send us an email at help@webfeathost.com.